FAQ
Speraxsport offers you a convenient and efficient fitness solution, aiming to assist you in achieving a healthy lifestyle with ease. Here, you can find answers to frequently asked questions and services about Walking Pad, as well as important information regarding orders, shipping, and customer support.
Shopping Time
3-5 Working Days
What if I receive a product and want to return it?
Please contact our after-sales staff：speraxsport@outlook.com when you encounter problems. If you want to know more about the return, here is the return policy: Click Here.
Why do the Walking Pad tracks deviate?
Uneven ground causes the track to deviate. If you encounter similar issues on flat ground, please send us the video via email at speraxsport@outlook.com.
Screen displays error code
Error code E1: Connection issue with the up and down control cables, tighten the connection;
Error code E2: Loose clicking wire, after some usage, the clicking will burn out;
Error code E3: Program malfunction, upon startup reduce speed by 0.5-1 kilometer;
Error code E5: Current issue, overloaded operation, resulting in a burnt or paint smell, solution: loosen both sides, lubricate the treadmill underneath; too thick of a mat, top cover blocks causing;
Error code E6: Burned-out lower control, meaning the controller is faulty.
Does Speraxsport have models with incline?
Yes. This is one. Clink here.
What payment methods can be used to purchase a Walkingpad?
Paypal, we accept all major credit: Visa, Mastercard, etc.
What should I do if the machine has an abnormal noise?
Please provide the video to our email: speraxsport@outlook.com.